Empresa: Eurofins
Job Description • Provide 1st and 2nd level technical support for LIMS applications. • Investigate, troubleshoot, and resolve incidents within agreed SLAs. • Log, track, and manage tickets using IT Service Management tools (e.g., ServiceNow, BMC Helix). • Perform initial root cause analysis and escalate complex issues to appropriate teams. • Collaborate with IT Operations, Development, and other stakeholders to ensure timely resolution. • Develop, write, and debug scripts to automate workflows and enhance system functionality. • Maintain accurate documentation of issues, solutions, and standard procedures. • Ensure compliance with IT policies, security standards, and data protection requirements. • Support IIS-hosted web applications and monitor system performance. • Communicate effectively with business and technical stakeholders in an international environment. Qualifications Required Skills & Qualifications • Up to 2 years of experience in IT support, application support, or helpdesk roles. • Basic understanding of Windows Server environments and networking fundamentals. • Experience writing and troubleshooting SQL queries (MS SQL Server / T-SQL). • Familiarity with ticketing systems (ServiceNow, BMC Remedy, or similar). • Knowledge of ITIL practices (Incident, Problem, Change Management). • Basic exposure to IIS-hosted applications. • Strong problem-solving and analytical skills. • Good communication skills in an international environment. • Ability to work independently and manage multiple priorities. • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Additional Information Nice to Have • Exposure to .NET technologies (ASP.NET / C#). • Experience with REST APIs, message queues, or distributed systems. • Knowledge of VBScript or scripting for automation. • Understanding of SDLC and Product Lifecycle methodologies. • Familiarity with testing frameworks (e.g., NUnit, Jasmine, Karma, MS Test). • Experience working with European stakeholders/customers. • Experience with tools like TFS / Azure DevOps. Technical Competencies • Strong troubleshooting and debugging capabilities. • Understanding of synchronous and asynchronous communication. • Ability to analyze logs, system behavior, and performance issues. • Basic knowledge of enterprise application architecture. Soft Skills • Excellent communication and interpersonal skills. • Ability to work in a multicultural and distributed team environment. • Proactive, detail-oriented, and solution-driven mindset. • Ability to adapt and communicate with both technical and business stakeholders. • Comfortable working with remote collaboration tools (Teams, email, chat, etc.). Additional Notes • This is a junior role, ideal for candidates starting their career in enterprise application support. • Strong learning ability and willingness to grow in LIMS and enterprise systems is key.