Empresa: Thermo Fisher
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Customer Service Specialist I Position Summary Responsible for processing customer orders, providing customer support, and managing orders throughout the order fulfillment process, ensuring accuracy, timely responses, and customer satisfaction. Key Responsibilities • Enter and process customer orders accurately in the ERP system. • Respond to customer inquiries via email and other communication channels. • Monitor orders from entry through delivery, ensuring timely follow-up. • Provide updates on order status, product availability, and delivery dates. • Manage order backlog, identifying pending orders and supporting issue resolution. • Coordinate with Sales, Logistics, Planning, and other internal teams to resolve order-related issues. • Handle customer complaints, order changes, cancellations, and returns. • Maintain accurate order information and customer records. • Meet established KPIs related to order accuracy, response time, backlog, and customer satisfaction. Minimum Qualifications • Bachelor's degree completed or in progress in Business Administration, Logistics, or related fields. • Previous experience in Customer Service or Order Management is preferred. • Good communication, organizational, and problem-solving skills. • Customer-focused mindset and attention to detail. • Knowledge of Microsoft Office, particularly Excel. • Experience with ERP systems is preferred. • Intermediate English is preferred. Key Competencies Customer Focus • Order Management • Accountability • Communication • Teamwork • Problem Solving • Attention to Detail