Empresa: Fiberhome Brasil
We are looking for a Technical Support Engineer to provide technical support for communication and network equipment, primarily serving ISP customers. In this role, you will troubleshoot technical issues, perform equipment maintenance, deliver on-site customer support, and work closely with customers to ensure high-quality service. This position is ideal for professionals with hands-on technical support experience in telecommunications, networking, or ISP environments. The source JD emphasizes communication equipment support, troubleshooting, on-site service, ISP experience (preferred), English proficiency, and customer communication. Responsibilities • Provide technical support for communication and networking equipment. • Troubleshoot and resolve hardware and network-related technical issues. • Perform preventive and corrective maintenance on communication equipment. • Deliver on-site technical support and customer service when required. • Prepare technical reports and document troubleshooting activities. • Communicate effectively with customers to understand issues and provide timely solutions. • Recommend equipment maintenance solutions when appropriate. • Collaborate with internal teams to ensure customer satisfaction and service quality. Requisitos: Requirements & Qualifications • Technical degree or equivalent experience in Telecommunications, Networking, Information Technology, Electronics, or related fields. • Experience in Technical Support, Field Service, Network Support, or Telecommunications. • Knowledge of communication and networking equipment. • Experience troubleshooting network or communication equipment. • ISP industry experience is preferred. • Experience with PON/GPON/EPON or optical network equipment is a plus. • Strong problem-solving and communication skills. • Ability to work independently and visit customer sites. • English proficiency is required.