Empresa: Ecolab
Join Ecolab’s call center in <insert location>, and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent , use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction. What’s in it For You: • Enjoy non-traditional work hours that fit the schedule you need • Be recognized for meeting goals, and secure opportunities for advancement • Sharpen your professional business acumen • Work for a stable, growing, global Fortune 500 company • Comprehensive benefits package starting day 1 of employment. What You Will Do: • Process 60-100 inbound calls per day • Manage outbound calls, depending upon volume • Must possess solid problem solving & interpersonal skills • Handle all calls in a prompt and courteous manner • Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems • Complete a call on screen accurately while speaking with the customer • Process orders, literature requests, and applies information to our customers • Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues Candidate must reside in: CITIES/AREA Work week and shift: DETAILS (including weekend rotation, if applicable) Compensation package offered: DETAILS Minimum Qualifications: • High school qualifications or equivalent • Proficient in Windows and Customer Service software • Prior experience utilizing a multi-line telephone system • No immigration sponsorship available for this position Preferred Qualifications: • Bachelor’s degree completed or in process • Ability to interact professionally with others and work independently in a fast-paced environment • Solid problem solving and interpersonal skills • Excellent verbal and written communication skills • Highly dependable team player • Ability to prioritize workload and complete responsibilities on time • Fluent in <Insert language requirements> • SAP knowledge