Empresa: MJV Technology & Innovation
\At MJV, we’re looking for a hands-on specialist to take Copilot agents from “working” to business-ready. You’ll be embedded with a leading global consumer goods client, working side by side with business stakeholders to improve existing Microsoft Copilot agents and shape a scalable evolution roadmap. What you’ll do \Collect issues and improvement requests, and prioritize them against target business outcomes; \Diagnose agent behavior and refine instructions, conversation flows, knowledge sources and supported actions; \Improve reliability through better responses and exception handling; \Review data sources, retrieval behavior, freshness and response traceability to strengthen grounding \Run scenario-based tests with business users and review results with business owners; \Document improvements, track versions and maintain the evolution backlog; \Deliver refined agents, a prioritized backlog, test evidence and technical recommendations. What we’re looking for \Hands-on experience configuring and refining agents in Microsoft Copilot Studio (instructions, topics, knowledge sources and supported actions); \Strong prompt engineering and conversational design skills; \Experience optimizing agent behavior to improve accuracy, reliability and user experience; \Experience with enterprise knowledge sources, retrieval mechanisms and data grounding; \Ability to evaluate agent performance, troubleshoot issues and run scenario-based testing; \Business-oriented problem solving and clear communication with non-technical stakeholders; \Advanced English (spoken and written), as you’ll communicate with stakeholders in English every day; \Availability to work in a hybrid model in São Paulo (South Zone).